Exponent Case Management’s Success Center: Your One-Stop Shop for ECM Learning and Support

Posted in: Blog

Exponent Case Management (ECM) is a powerful Salesforce-based platform that helps organizations streamline their case management processes and deliver better outcomes for their clients. To help users get the most out of the platform, ECM offers an invaluable resource called the Success Center.

The Success Center is a one-stop-shop for learning and support, providing quick tips and tricks as well as troubleshooting solutions. Whether you’re an experienced Salesforce admin or new to the platform, the Success Center is an excellent reference whenever you have a question or need help. If you can’t find what you’re looking for, you can submit a ticket through the Success Center, and the team will point you in the right direction.

The Success Center also offers support for declarative builds, reporting, and automation, and the team is always happy to help users achieve their goals and overcome any obstacles they may encounter. If you’re unable to log into the Success Center, you can request access via customersuccess@exponentpartners.com.

Exponent Partners’ Customer Success team is committed to the long-term success of their clients. They have a deep understanding of their clients’ organizations, processes, and people, which allows them to anticipate their needs before they arise. The team is always there to provide support when clients are ready to take on new challenges, and this level of commitment is what sets Exponent Partners apart from other solution providers.

Customers can choose from a variety of Success Packages that provide one-on-one support, training, integration assistance, and administrative services. Additionally, every user gets instant access to the ECM User Group, a vibrant community of Exponent Case Management users where they can discuss best practices, tips, and ask questions of fellow users. The Success Portal provides a space dedicated to customers’ success where they can reach out to the team, catch up on the latest release notes, and review documentation. Customers can also access the Knowledge Base through a built-in portal for quick tips and helpful documentation.

In conclusion, the Success Center is an invaluable resource for anyone using the Exponent Case Management platform. It provides quick tips and tricks, troubleshooting advice, and access to a team of experts dedicated to helping users achieve their goals. Whether you’re new to Salesforce administration or a seasoned pro, the Success Center is the perfect reference to turn to whenever you have a question or need help.