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Hemmed In: Over-Tailoring Your Case Management System Can Lead to a Poor Fit

Every nonprofit wants a system that fits like a glove, designed to suit their programs, their processes, their people. And for good reason: your work is complex, human-centered, and constantly evolving. But…

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Amy Miesen

Director, Client Services Prior to joining Exponent Partners, Amy worked for a multi-service human service agency as the Director of Executive Operations for many years. In this role, she was responsible for…

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Richard Saunders

Product Director Richard works with a team to design and develop the Exponent Case Management application for human service organizations. Richard has over 20 years of experience providing clients with technology solutions,…

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Have You Outgrown One-Trick-Pony Software?

 5 Signs You’re Ready for a CRM Workhorse. Up through the end of the 19th century, a humble traveling circus could captivate a town with just a few simple marvels.  At the…

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ECM Flex: The Future of Configurable Case Management


Built on Salesforce, Designed for Nonprofits Who Need to Adapt and Scale For Human Services Organizations, Flexibility Is No Longer Optional If you’re using a point solution for case management, chances are…

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ECM Flex: Unlocking Configurable Case Management on Salesforce—Without the Complexity

Built on Salesforce and managed by experts, ECM Flex helps nonprofits tame complexity, reduce costs, and align technology with mission. You Chose Salesforce for a Reason If your organization already uses Salesforce,…

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Transforming Public Perception: How Data Can Drive Support for Homelessness Services

I had the privilege of attending the National Alliance to End Homelessness 2024 Innovations and Solutions for Ending Unsheltered Homelessness conference in March. As always when attending NAEH conferences, I felt a…

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Mastering Data Integrity: The Power of ECM’s Duplicate Management Template

In the realm of human services, where every piece of data holds the potential to transform lives, maintaining accuracy and integrity is paramount. Yet, amidst the challenges of evolving information, and system…

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